When using our services as an operator of the internet store website shop.ftmo.com („e-shop“) we process personal data of our customers (“you”, “your” or the “Customer”). Because we want you to be informed about what we do with your information in the best way possible, we have prepared for you this Privacy Policy about how your data are processed (“Privacy Policy”).


In this Privacy Policy, you will find information regarding the following:

  • Who is the controller of your personal data and whom to contact?
  • What information do we collect about you and how do we obtain it?
  • How do we use your personal data?
  • How do we store personal data and how are they secured?
  • To whom do we make your personal data available?
  • Do we transfer your data to third countries and international organisations?
  • What are your rights and how can you exercise them?



The controller of personal data is FTMO s.r.o., with its registered office at Purkynova 2121/3, Nove Mesto, 110 00 Prague 1, Czech Republic, Business ID: 031 36 752, registered in the Commercial Register maintained by the Municipal Court in Prague, file no. C 227963 (hereinafter referred to as “we”, “our”, “our Company”, or “Controller”).

You can contact FTMO s.r.o. at Purkynova 2121/3, Nove Mesto, 110 00 Prague 1, or at [email protected] regarding any questions and the exercise of rights relating to the processing of your personal data.



If you want to order goods from the e-shop you shall fill in for us the personal data necessary for the conclusion of a contract to the order form. We collect the data that you provide to us yourself when you order goods from the e-shop or when you communicate with us through customer support. These are identification and contact data, specifically the name, surname, telephone number, e-mail address, postal address, and business identification number or tax registration number, if you are an entrepreneur; payment data, such as bank details; and other data, such as records of communication between you and our company or details of any warranty claims.



We use personal data for the following purposes:

Provision of services and exercise of rights and obligations under the contract between us and the customer

In order to be able to provide you with our services, i.e. in particular to fulfill the obligations of the purchase contract (delivery of the goods) and support, we need to process your personal data. For this purpose, the following shall apply:

  • Personal data: Identification and contact data and payment data.
  • Legal ground for the processing: Processing is necessary for the performance of the contract on the basis of which we provide our services, or on the basis of our legitimate interest. After we stop providing you with services, we process personal information for a limited period of time. Such processing is necessary for the purposes of exercising and protecting our rights based on our legitimate interests.

Customer support and communication

If you use our customer support services, we will process your personal data. For this purpose, the following shall apply:

  • Personal data: Identification data, contact data, other data and data from social networks, if you contact us through social networks.
  • Legal ground for the processing: Processing is based on our legitimate interest, namely in maintaining customer satisfaction and supporting the use of our services.



We process your personal data in an encrypted database on computers and other devices. In order to ensure protection against unauthorised access or unauthorised alteration, disclosure or destruction of the data that we collect and process, we have adopted organisational and technical measures to secure them, which we strictly adhere to.



Personal data are processed to the extent necessary to fulfil the purposes described above and for the time necessary to achieve those purposes or for a period directly stipulated by law. Thereafter, the personal data are deleted or anonymised. We process personal data for the following periods of time:

  • for the purpose of performance of the contract and for the exercise of rights and obligations in connection with the contract, including any complaints, settlement of damage claims or related litigation, personal data are processed for the necessary period of time, but not more than 10 years from the termination of the last contract;
  • in order to fulfil our legal obligations, we process personal data for the period set out by the relevant legal regulations (e.g. in accordance with tax regulations for a period of 10 years from the issuance of the relevant documents for your order);
  • if you have given your consent, for the period specified in the consent.



The personal data you provide to us are mainly used to provide you the expected services of the highest possible quality. We might make your data available or transfer them to persons that help us provide our services, in particular the persons such as payment system operators and financial institutions, providers of customer support tools and services and postal service providers.

In addition, we may transfer your data to persons in respect of which you give your consent thereto, as well as in the cases where it is our obligation under the law or under a judicial or any other legally binding decision. Each such entity to whom personal data are transferred is contractually obligated to protect your personal data in accordance with legal provisions and to process the data exclusively according to our instructions.


You can exercise all your rights mentioned below, including your right to erasure of personal data and the withdrawal of your consent, by sending a request to us via email at [email protected], alternatively you can use our contact details in Section 2 of this Privacy Policy. There are no specific words that you must use in your request, but please be specific enough, so we can help you with your request (e.g. identify yourself, specify the right you wish to exercise, what action you wish us to take, details of what personal data you want erased/deleted, etc.).

In connection with the processing of personal data you have the following rights:

Right of access to personal data

You can ask us at any time to send you a confirmation as to whether or not your personal data are being processed. If we process your data, we will provide you with further details on the processing. If you request it, we will also provide you with a copy of the personal data processed. Please note that the first copy is free of charge, but later copies will be provided for a small fee.

Right to rectification of personal data

If we process your personal data inaccurately, you can notify us of this fact, and we will rectify the inaccurate personal data without undue delay.

Right to erasure of personal data (“right to be forgotten”)

You have the right to obtain from us the erasure of personal data concerning you without undue delay in the following cases:

If the data are no longer necessary in relation to the purposes for which we have collected or otherwise processed them;

If you withdraw your consent to their processing and, at the same time, there will be no other legal ground for their processing (this only applies in the cases where we process personal data on the basis of your consent);

If you object and there are no overriding legitimate grounds for the processing, or if you object to the processing for direct marketing purposes; or

If your personal data are processed unlawfully.

We will not be able to act on the request for the erasure of personal data if their processing is necessary for exercising the right of freedom of expression and information, for compliance with any of our legal obligations, for the performance of a task carried out in the public interest, for the establishment, exercise, or defence of our legal claims, or for other reasons provided for by law.

Right to restriction of processing

In cases stated in article 18 of the GDPR, you have the right to obtain from us restriction of processing of your personal data for a certain period.

Right to data portability and to the provision of data in a machine-readable format

In the case of automated processing based on your consent or performance of the contract, you have the right to receive the data in a structured, commonly used and machine-readable format and to have them transmitted by us to another personal data controller.

Right to object

If we process personal data on the basis of our legitimate interest, you have the right to object to such processing. If you file such an objection, we will not be able to process your personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests or rights and freedoms, or for the establishment, exercise or defence of our legal claims.

In case we process your personal data for marketing purposes about our products and services, we will terminate the processing without undue delay upon receipt of the objection. In such a case, we will no longer be able to send you offers of our products and services.

Right to withdraw consent

If processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on the consent given before its withdrawal.

Right not to be the subject of automated decision-making

Except where processing is necessary for entering into, or performance of, a contract, where this is permitted by applicable law, or based on your express consent, you have the right not to be the subject of any decision which is based solely on automated processing, including profiling, which produces legal effects concerning you or similarly affects you to a significant extent.

Right to lodge a complaint with the supervisory authority

If you believe that we are processing your data in violation of the relevant legal regulations, you can lodge a complaint with the relevant supervisory authority. Based on our registered office, our relevant supervisory authority is The Office for Personal Data Protection with its address at Pplk. Sochora 27, Prague 7, postcode 170 00, Czech Republic, or email [email protected]. More information about the Office can be found on the following website: https://www.uoou.cz/en/.



We may change this policy unilaterally, but we will do so only when necessary. You can find the latest version of this policy at e-shop website.